POLICIES AND FEES

Cancellation

A credit card is always required to reserve an appointment with Denver Deep. We do not charge this card except for when our Cancellation Policy needs to be applied. Due to the high demand of our services, we require 24 hours prior to your allotted time for appointment changes and/or cancellations. For changed or cancelled appointments within 24 hours of their scheduled start time, or for missed appointments without notice, the full price of the session may be charged to your account.

Appointment time

Your appointment is reserved for you, and only you. Arriving late may possibly interfere with your treatment time so as not to affect the appointment after yours. Sessions will incorporate as much “massage time” as possible, however, your session may require 5 minutes of pre-session interviewing, post-session follow-up and/or self-care suggestions to better enhance your massage experience.

We kindly request that you arrive early so that we can serve you the best treatment possible. 

Payment / Refunds / Offers / Gift Cards

Payment is due at the end of each session. We do not participate in any medical insurance plans. A $25.00 fee will be charged for checks returned by the bank.

All sales (gift certificates, series packages, prepaid massage, classes, and/or any services offered) are final and non-refundable. However, they are transferable and may be gifted to another person for any reason.

Offers cannot be combined.

Gift cards expire one calendar year from their purchase date. 

Professionalism

We have a strict policy regarding the mutual professionalism and level of respect maintained at Denver Deep. Any inappropriate requests, behaviors or actions from clients will result in a termination of the session, and your account will be charged the full amount of the session. Denver Deep reserves the right to refuse service to anyone, be it for reasons of personal safety, issues of health or hygiene, or for requests that are outside of a Massage Therapists’ scope of practice.